Artisan Baking Excellence

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Privacy Policy

Last updated: January 2026

Information We Collect

We collect information you provide directly to us, such as when you place an order, create an account, subscribe to our newsletter, or contact us. This may include your name, email address, phone number, delivery address, and payment information.

How We Use Your Information

We use the information we collect to process your orders, communicate with you about your purchases, provide customer service, send you marketing communications (with your consent), and improve our services.

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except as described in this policy. We may share your information with trusted service providers who assist us in operating our bakery and serving you.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Cookies

Our website uses cookies to enhance your browsing experience and remember your preferences. You can control cookie settings through your browser.

Contact Us

If you have questions about this Privacy Policy, please contact us at [email protected] or call +1 602-847-2847.

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Terms of Service

Last updated: January 2026

Acceptance of Terms

By accessing and using BakeNova's services, you accept and agree to be bound by the terms and provision of this agreement.

Orders and Payment

All orders are subject to availability and confirmation. Prices are subject to change without notice. Payment is required at the time of order placement for retail purchases. Custom orders may require a deposit.

Cancellation Policy

Standard orders can be cancelled up to 2 hours before pickup time. Custom cake orders require 48 hours notice for cancellation. Deposits for custom orders are non-refundable unless we cannot fulfill the order.

Product Quality

We guarantee the quality of our products. If you are not satisfied with your purchase, please contact us within 24 hours for a resolution.

Allergen Information

Our products may contain common allergens including wheat, eggs, dairy, nuts, and soy. Please inform us of any allergies when placing your order.

Limitation of Liability

BakeNova shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our services.

Contact Information

For questions about these Terms of Service, contact us at [email protected] or +1 602-847-2847.

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Disclaimer

Last updated: January 2026

General Information

The information on this website is provided on an "as is" basis. BakeNova makes no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, or availability of the website or information.

Product Availability

Product availability, pricing, and descriptions are subject to change without notice. We reserve the right to limit quantities and discontinue products at any time.

Allergen Warning

Our bakery works with ingredients containing wheat, eggs, dairy, nuts, soy, and other common allergens. Cross-contamination may occur. Customers with severe allergies should exercise caution.

Nutritional Information

Nutritional information provided is approximate and may vary based on preparation methods and ingredient substitutions.

Custom Orders

Custom cake designs and special orders are subject to our baker's capabilities and availability. Final products may vary slightly from initial designs or descriptions.

Delivery Services

Delivery times are estimates and may be affected by weather, traffic, or other unforeseen circumstances. We are not responsible for delays beyond our control.

External Links

Our website may contain links to external sites. We are not responsible for the content or practices of these third-party websites.

For questions about this disclaimer, please contact us at [email protected].